Refund policy

No Refund Policy

At OTTO WERKS, we strive to provide high-quality products and services to our customers. Please review our no refund policy carefully before making a purchase.

No Refunds

All sales made through ottowerks.com are final. We do not offer refunds, returns, or exchanges for any products or services purchased.

Exceptions

Refunds will only be provided under the following circumstances:

If the product you received is defective or damaged upon arrival.
If the service provided fails to meet the agreed terms due to an error on our part.

In these cases, please contact our customer support team at info@ottowerks.com within 2 days of receiving your product or service. Please include your order number and a detailed description of the issue, along with any relevant photos or documentation.

Non-Eligible Situations

We will not provide refunds in the following situations:

You changed your mind about a purchase.
The product does not meet your expectations.
You find the product cheaper elsewhere.
Any other reason not listed under "Exceptions."

Contact Us

If you have any questions about our no refund policy or need assistance with an issue, please reach out to our customer support team at:

Email: info@ottowerks.com
Phone: 480.596.5247

By completing a purchase on our website, you acknowledge and agree to this no refund policy.