Shipping policy

Shipping Policy

Welcome to OTTO WERKS! This Shipping Policy outlines important information regarding the shipping and delivery of products purchased through our website. Please review it carefully.

Processing Time

Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Order Modifications: Once an order has been placed, changes or cancellations may not be possible. Contact us at info@ottowerks.com for assistance.

Shipping Rates and Delivery Times

Domestic Shipping:
International Shipping:
Free Shipping:

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website.

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
Certain oversized or restricted items may not be eligible for international shipping.

Delivery Issues

Lost or Stolen Packages: OTTO WERKS is not responsible for lost or stolen packages marked as delivered by the carrier. Please contact the carrier directly to file a claim.
Delayed Shipments: While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers or customs.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

Contact us at info@ottowerks.com within 2 days of delivery.
Include your order number, photos of the damage or incorrect item, and a brief description of the issue.
We will work with you to resolve the problem, which may include sending a replacement or refunding the purchase.

Contact Us

For questions about our shipping policy or assistance with your order, contact us at:

Email: info@ottowerks.com
Phone: 480.596.5247